Lag in Location Processing

Incident Report for FourKites

Resolved

This incident has been resolved.

Posted Mar 20, 2024 - 20:14 UTC

Update

The Lag is decreasing, there will be a higher processing time for the checkcalls while the lag completely decreases

Posted Mar 20, 2024 - 18:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 20, 2024 - 17:24 UTC

Investigating

We are currently investigating this issue.

Posted Mar 20, 2024 - 15:51 UTC

This incident affected: LTL/Courier/Parcel (Shipment Creation) and Full Truck Load (CarrierLink, ETA Calculation, Tracking Quality, Add-on Products, Insights, Callbacks).